Refund and Cancellation Policy

Try before you pay

Every institute starts with a 14-day free trial of the full product. No card or payment is needed, so you only pay once you have decided Klasso is right for you.

Cancelling

Klasso plans never renew automatically. Each month the next invoice appears in Settings → Billing, and your plan continues only if you pay it. To cancel, simply don't pay the next invoice. There are no cancellation charges.

Your account stays fully usable until the end of the month you have already paid for. If you want your account and data deleted, email hello@klasso.online from the account owner's email address.

Refunds

Plans are billed monthly in advance. Because you can try Klasso free first and nothing renews without your payment, we don't refund the unused part of a month you have paid for.

We do refund in full: a payment charged twice for the same invoice, and any amount charged because of an error on our side.

Changing plan starts a new one-month period, at the new plan's price, from the day you pay. If you change in the middle of a paid month, ask us and we will refund the unused days of the old plan.

If Klasso is unavailable for more than 3 consecutive days in a billing month because of a fault on our side, we refund that month in proportion to the downtime, on request.

How to ask for a refund

Email hello@klasso.online within 30 days of the payment with your institute name and the invoice number. We reply within 2 working days.

Approved refunds go back to the original payment method within 5 to 7 working days. Your bank may take a few more days to show it.

Delivery of the service

Klasso is software delivered online. Nothing is shipped. Your plan is active immediately after payment, and the invoice is available in Settings → Billing.